Authors — Quotes

Marilyn Suttle Quotes: 10

Truth builds trust.
Moods can be contagious. Don't catch or spread a bad mood.
When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.
Notice the difference between being in control and needing control.
When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.
People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.
When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.
For every dilemma, find at least three or four possible solutions. The creative process leads to better results.
Who's Your Gladys?: How to Turn Even the Most Difficult Customer Into Your Biggest Fan
Optimists move through life with a happy exterior. What happens on the inside shows up on the outside.
Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.